Actions in extreme situations

Rules of conduct in case of fire

The Norilsk Hotel has a modern fire protection system. Our trained employees carry out fire control around the clock. For your peace of mind and safety in the event of a fire or emergency, please read this leaflet carefully.

Plans for evacuation in case of fire in the Norilsk Hotel are located in the halls on each floor.

Remember:

careless handling of fire can lead to serious consequences;
do not smoke in the room, corridor, hall, elevator cabin;
do not forget to turn off floor lamps and table lamps, do not cover them with objects made of combustible material;
do not store flammable substances and materials in the room.

Anticipate:

when you check into the Hotel, determine where you are, study the evacuation plan, make a mental map of the exits closest to your room;
count the number of doorways between your room and exits to the stairs; try to open the door of your room in the dark.

If there is a fire in your room:

keep calm;
immediately notify the fire brigade by calling 101 (the following: Norilsk Hotel, floor, room number where the fire occurred);
notify the hotel staff of the fire brigade in person or by phone: 100 or +7 (3919) 34-99-30
try to extinguish the fire with primary fire extinguishing means;
if it is impossible to eliminate the fire, then tightly close the windows, take your belongings, leave the room, closing the door tightly behind you, but without locking the lock, and go to a safe place;
when an evacuation is announced, leave the building using the emergency exit;
climb up towards the roof should only be when this is the only way to escape;

If there is a fire on the floor:

leave your room after closing windows and doors;
if the corridor and stairwells are heavily smoky and it is not possible to leave the premises, stay in your room in your room; to avoid smoke poisoning, fill the tub with water; soak sheets and towels in water; pour water over a hot door and walls;
use the phone to ask for help, dial 100 or +7 (3919) 34-99-30 and report your location;
windows in the room can only be opened if there is no smoke in the outside air; close the windows if smoke starts to enter your room from outside;
in case of fire, it is strictly forbidden to use elevators, use the emergency exits.

Rules of conduct in case of flood, earthquake, civil defense signals

If you are indoors:

keep calm, quickly take documents, money and valuables, without creating panic, in accordance with the evacuation plan (located in the lobby on your floor), leave the building through the emergency exits immediately after the first signs;
strictly following the instructions of the administration, leave the building, move away from it and stay in the place indicated by the administration until the incident is eliminated;
if you stayed in the building, then take cover in a relatively safe place;
in the building, stay away from the stained-glass windows, closer to the internal main walls of the building;
do not create a crush and “traffic jams” in the doors;
do not use the elevator!

If you are outside:

move to an open place away from buildings, power lines;
do not run along buildings, do not enter buildings – falling debris is a real danger to life.

When suspicious objects are found on the territory of the hotel.

If you spot a suspicious item:

do not touch, move, do not open the integrity of the detected objects and substances;
immediately notify the hotel administrator in person or by phone: 100 or +7 (3919) 34-99-30 and wait for further instructions.

During an armed attack (hostage taking)

For a quick response:

as soon as possible report the incident to the police by phone: 102 or to the administrator by phone 100 or +7 (3919) 34-99-30;
do not allow actions that can provoke attackers to use weapons and lead to human casualties;
if it is necessary to fulfill the requirements of the attackers, act with the maximum time delay, but without risk to the lives of others and one’s own.